Terms of Service

1. Acceptance of Terms

By accessing and using the website of Over & Beyond Movers (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree, please do not use this website.

2. Services Provided

Over & Beyond Movers provides moving and related services. Customers may request a quote by submitting a contact form through our website. Submission of a request does not guarantee availability or booking.

3. Quotes and Booking

• All quotes provided are estimates only and may change based on actual services performed, including but not limited to time, labor, materials, access conditions, and additional services requested.
• A booking is confirmed only after direct communication and confirmation with our team.
• We reserve the right to decline or cancel service requests at our discretion.

4. Payment Terms

• Payment is due upon completion of services unless otherwise agreed in writing.
• Accepted payment methods will be communicated prior to service.
• Failure to make payment may result in additional fees or collection actions.

5. Cancellations & Refund Policy

• No deposit is required to book services.
• Customers may cancel their scheduled move at no cost prior to the day of service.
• Cancellations made on the day of service may be subject to charges, including but not limited to labor, travel time, or reserved crew costs.
• Because no deposit is collected, there are no refunds issued for cancellations.

6. Customer Responsibilities

Customers agree to:

• Provide accurate and complete information when requesting a quote
• Ensure safe and reasonable access to the service location
• Disclose any heavy, fragile, or specialty items in advance
• Secure or properly pack items unless packing services are requested

Failure to meet these responsibilities may result in additional charges or refusal of service.

7. Limitation of Liability

To the fullest extent permitted by law:

• Over & Beyond Movers shall not be liable for indirect, incidental, or consequential damages.
• Our liability for any claim related to services shall be limited to the amount paid for those services.
• We are not responsible for damage resulting from improperly packed items by the customer.

8. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to the website or its systems
• Submit false or misleading information

We reserve the right to restrict or terminate access to the website at any time.

9. Intellectual Property

All content on this website, including text, graphics, logos, and design, is the property of Over & Beyond Movers and may not be copied, reproduced, or distributed without permission.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of those websites.

11. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the State of Tennessee, without regard to conflict of law principles.

12. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the website constitutes acceptance of any changes.

13. Contact Information

For questions regarding these Terms, please contact us via the Contact Us page on our website.